Privacy Policy

🔒 Privacy Policy for Sambal Pecel Bu Un

Last Updated: December 4, 2025

1. Introduction

Sambal Pecel Bu Un is committed to protecting the privacy of our global customers. This policy outlines how we collect, use, and protect the personal information you provide to us, primarily through interactions initiated on this landing page and subsequent communication via WhatsApp.

By accessing this website and initiating contact, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Since our primary method of communication and ordering is through WhatsApp, the information we collect is strictly limited to what is necessary to fulfill your request and order.

  • Information You Provide via WhatsApp:
    • Contact Data: Your name, WhatsApp phone number, and any other contact details you voluntarily share.
    • Order Data: Delivery address (street, city, country, postal code), details of the products ordered (e.g., number of jars), and payment confirmation.
    • Communication Content: Any messages, inquiries, or feedback you send to us.
  • Website Usage Data (Non-Personal):
    • We may collect basic, non-personal analytical data such as browser type, time spent on the page, and referring website, to help us improve our website performance. (Only include this if you use Google Analytics or similar tools.)

3. How We Use Your Information

We use the information collected for the following purposes:

  • To Process Orders: To calculate shipping costs, confirm your order, and ensure the delivery of Sambal Pecel Bu Un to your specified address.
  • To Communicate: To answer your questions, provide customer support, and send updates regarding your order status.
  • To Improve Service: To understand our customer base and optimize our product offerings and international delivery options.

4. Data Sharing and Disclosure

Your privacy is paramount. We do not sell or trade your Personal Data. We will only disclose your information in the following limited circumstances:

  • Service Providers (Shipping): We must share your name, address, and contact information with third-party courier and shipping companies (e.g., DHL, FedEx, local postal services) strictly for the purpose of fulfilling your delivery.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

5. Security of Data

We take reasonable steps to protect the information you share with us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We rely on the security protocols provided by our communication platform (WhatsApp) and our shipping partners to protect your data.

6. Third-Party Links (WhatsApp)

Our website uses a direct link (CTA) to the third-party messaging service, WhatsApp (owned by Meta). Please be aware that:

  • This Privacy Policy does not cover how WhatsApp collects, uses, or shares your data.
  • We encourage you to review the Privacy Policy of WhatsApp (Meta) before engaging in communication with us.

7. International Users

The information we collect is stored and processed in [Your Country, e.g., Indonesia]. By submitting your personal data, you agree to this transfer, storage, and processing. We commit to taking reasonable steps to ensure your data is treated securely and in accordance with this policy.

8. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to request access to, correction of, or deletion of the personal data we hold about you. To exercise these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected]